Frequently Asked Questions

Find the answers to all your questions in our FAQ.

Frequently Asked Questions - YQB+
YQB+
Who can register?
  • The YQB+ program is exclusively for travel counsellors and travel agencies.

  • When registering, travel counsellors must indicate, among other things, which travel agency they work for.

  • Travel counsellors must provide their Social Insurance Number (SIN).

  • Each travel counsellor can only have one YQB+ account.

How do I register?
  • Travel counsellors who want to become members of the YQB+ program must complete the registration form.

  • Applications are checked manually. An Aéroport de Québec Inc. agent will ensure that all the fields on the form have been filled in, that the information is accurate, and that the applicant is a travel counsellor in good standing.

  • If the information provided is complete and valid, a username and password will be emailed to the travel counsellor.

How do I change my contact information?
How does online parking prepayment work for my customers?
How do I refund customers?
  • Passengers may cancel their prepaid parking and VIP Lounge passes up to two hours before their scheduled arrival. To do so, they will need to contact their travel agent. The agent must then cancel the sale on the prepayment platform.

How will my rewards be calculated and paid?
  • Aéroport de Québec Inc. calculates rewards on a quarterly basis (March, June, September, and December of each year).

  • Travel counsellors who are members of the YQB+ program receive a 15% cash reward on the prepayment of long-term parking (7 days or more) and a 15% cash reward on the sale of VIP Lounge passes at Québec City Jean Lesage International Airport.

  • These conditions do not apply to temporary promotions. Please refer to the specific terms and conditions of each promotion for more details.

  • To receive their rewards, counsellors must complete transactions on the airport’s prepayment platform using their username and password. Rewards are calculated only from sales made through this platform. No reward will be paid for sales made in other ways.

  • Rewards will be calculated on the products and services used by passengers. Aéroport de Québec Inc. can verify this information since the electronic terminals that grant access to the parking lots and the VIP Lounge identify which codes are used.

  • Rewards will not be paid on products and services that were cancelled or refunded by passengers or the travel counsellor.

  • Rewards will be paid by direct deposit to the travel counsellor on the 15th day of the month following the reward calculation (end of the quarter).

  • In order to pay these commissions, Aéroport de Québec Inc. requires the travel counsellor's social insurance number, a void cheque, date of birth and full mailing address. The travel agent can modify this information by contacting the person responsible for the YQB+ program.

When will my rewards be paid?
  • Aéroport de Québec Inc. calculates rewards on a quarterly basis (March, June, September, and December of each year).

  • Rewards will be paid by direct deposit to the travel counsellor on the 15th day of the month following the reward calculation (end of the quarter). In order to pay these rewards, Aéroport de Québec Inc. requires the travel counsellor's social insurance number, a void cheque, date of birth and full mailing address. The travel counsellor can modify this information by contacting the person responsible for the YQB+ program.

Is it mandatory to enter my customer's email address in the prepayment process?

Yes, it is mandatory to write your customer's email address in the form you fill out for the parking and lounge access prepayment. The email address allows YQB to track the transaction if the customer contacts the airport directly or needs assistance while at YQB.

Do travel counsellors have access to discounts?

Travel counsellors who are members of the YQB+ Rewards Program can purchase accesses to the V.I.P Lounge by Club Med under their own name in the travel counsellor transactional platform. By accessing the platform using their travel counsellor login information, they use their discounted client rate and earn their reward on their own visit. Travel counsellors can use the same process for their parking prepayment.

Who can register?
  • The YQB+ program is exclusively for travel counsellors and travel agencies.

  • The travel agency must provide its legal company name and hold a valid IATA number.

  • Travel agency must be registered. GST and QST numbers are required on the registration form.

  • Each travel agency may have only one account for the payment of its rewards.

How can I change the contact details of my travel agency?
  • The person in charge of the travel agency that is a member of the YQB+ program may modify the company's information by contacting the person in charge of the YQB+ program at [email protected].

How are travel agency rewards calculated and paid out?
  • Aéroport de Québec inc. calculates rewards at the end of each quarter.

  • The YQB+ member travel agency receives a cash reward of 15% on the rewards (15%) of its YQB+ member travel agents who have sold parking prepayments and/or V.I.P Lounge by Club Med accesses on the transactional platform of the Québec City Jean-Lesage International Airport.

  • To obtain his/her cash reward and make the travel agency eligible for its own cash reward, the travel agent must use his/her user code and password on the Québec City Jean Lesage International Airport prepayment platform. Rewards are calculated on sales made through this platform only. No rewards will be paid for sales made outside this platform.

  • Rewards are calculated on products and services used by the passenger during the quarter. Aéroport de Québec inc. is able to verify this information since the electronic kiosks giving access to parking lots and the V.I.P Lounge by Club Med identify the codes used.

  • Rewards are not paid on products and services cancelled or refunded by the passenger or travel agent.

  • Rewards are paid by direct deposit to the travel agency in the second month following reward calculation (the end of the quarter). Example: Cash back for the October to December 2023 quarter will be paid in February 2024.

  • In order to pay these rewards, Aéroport de Québec inc. requires the travel agency's cheque specimen and complete contact information, as well as GST and QST numbers.

  • These conditions do not apply to ephemeral promotions. Please refer to the specific conditions for each promotion for full details.

When are travel agency rewards paid out?
  • Aéroport de Québec inc. calculates rewards on a quarterly basis.

  • Rewards are paid by direct deposit to the travel agency in the second month following reward calculation (the end of the quarter). Example: Cash back for the October to December 2023 quarter will be paid in February 2024.

  • Rewards are calculated on the products and services used by the passenger during the quarter. Aéroport de Québec inc. is able to verify this information since the electronic kiosks giving access to the parking lots and the V.I.P Lounge by Club Med identify the codes used.

  • In order to pay out these rewards, Aéroport de Québec inc. requires the travel agency's cheque specimen and full contact details, as well as GST and QST numbers.

Do travel agency owners have access to discounts?
  • Travel agency owners who are members of the YQB+ rewards program can purchase access to the V.I.P Lounge by Club Med from one of their YQB+ member travel agents via the transactional platform for travel agents. By accessing the platform and using their travel agent access information, they benefit from the usual exclusive customer rate and receive their reward on their own visit (the 15% reward on the 15% of the travel agent's visit). Agencies and travel agents can use the same process for their prepayment for parking and/or access to the V.I.P Lounge by Club Med.

Does my travel agency's reward impact my travel consultants' cash rewards?
  • No. Everyone earns their own reward, and registering an agency does not reduce the cash reward of the travel agents.

Any other questions or suggestions?

Get in touch! We will be happy to help you and speak with you.

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